Last updated: 4 November 2026
At PastelVibes, accessible at https://pastelvibes.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it and the choices available to you when you visit our website or purchase our products.
1. Information We Collect
We may collect the following information when you use our website:
Personal information
- Name
- Mobile number
- Email address
- Billing and shipping addresses
Order and transaction information
- Products purchased
- Order details and purchase history
- Payment status and transaction references
We do not intentionally store complete debit or credit card details on our website. Payment information is processed by Razorpay.
Marketing information
If you voluntarily provide your mobile number through our launch notification form and tick the consent checkbox, we collect your number and consent preference to send PastelVibes announcements, product updates and promotional offers through WhatsApp.
Providing marketing consent is optional and is not required to browse or purchase from our store.
2. How We Use Your Information
We use collected information to:
- Process and fulfil customer orders.
- Arrange shipping and delivery.
- Communicate order confirmations and customer support updates.
- Respond to enquiries and requests.
- Manage customer accounts and purchase history.
- Improve our website, products and shopping experience.
- Send WhatsApp marketing communications where explicit consent has been provided.
- Prevent fraudulent transactions and protect our website.
3. WhatsApp Marketing and Consent
If you voluntarily subscribe to PastelVibes launch updates or promotional communications, your mobile number will be used to contact you through WhatsApp.
By ticking the consent checkbox and submitting the form, you agree to receive launch announcements, product updates and promotional offers from PastelVibes.
You can withdraw your consent at any time by replying STOP or UNSUBSCRIBE to our WhatsApp messages or contacting us directly at contact@pastelvibes.com.
We will respect your opt-out request and stop sending promotional communications.
Your mobile number will not be used for WhatsApp marketing without the required permission.
4. Payment Information
PastelVibes uses Razorpay as its registered payment gateway to process online payments.
When you make a purchase, relevant transaction and customer information may be shared with Razorpay to facilitate payment processing, transaction verification, fraud prevention and refunds.
Payment information is processed by Razorpay in accordance with its own privacy policy and applicable security requirements.
PastelVibes does not intentionally store complete debit card or credit card details on its website.
For more information, please review the Razorpay Privacy Policy.
5. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with service providers when necessary to operate our business, including:
- Razorpay for payment processing.
- Shipping and logistics partners for delivering orders.
- Website hosting and technical service providers.
- Website security and analytics providers.
- WhatsApp or its relevant service providers when facilitating communications.
These providers may process information according to their respective terms and privacy policies.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Remember shopping cart contents.
- Maintain customer login sessions.
- Improve website functionality.
- Understand website traffic and usage.
- Support website security and performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal obligations and dispute resolution.
Marketing contact information will be retained only as necessary for the purposes for which consent was provided, subject to applicable retention requirements and withdrawal requests.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.
Our website uses HTTPS encryption and appropriate security measures. However, no online system can guarantee absolute security.
9. Your Privacy Rights
Subject to applicable law, you may request to:
- Access information relating to your personal data.
- Correct inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent for marketing communications.
- Raise concerns or complaints about how your information is handled.
You can exercise these rights by contacting us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their respective privacy policies.
11. Children’s Privacy
Our website and products are intended for general consumers. We do not knowingly collect personal information from children without the required authorisation or consent under applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable laws.
Any updates will be published on this page with a revised last-updated date.
13. Contact Us
For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:
PastelVibes
Website: https://pastelvibes.com
Customer Support and Privacy Enquiries: contact@pastelvibes.com